Technical Web Manager (Maternity Cover)

About the Role

We’re looking for a technically minded Technical Web Manager to take ownership of the day-to-day technical support, performance and continuous improvement of our website and microsites.

You’ll work closely with our Product Manager, developers, content teams, IT, security colleagues and external platform and development partners to ensure our website is stable, secure, performs well and continually evolves.

You’ll be the go-to person for complex CMS and website issues, helping to troubleshoot problems, help manage releases, support testing and ensure technical changes are delivered smoothly into production.

About You

We’re looking for someone who combines strong technical understanding of web platforms (preferably Drupal) with excellent organisation, communication and problem-solving skills and has attention to detail.

You’ll be comfortable working across technical and non-technical teams and translating complex technical issues into clear information for colleagues.

You’ll ideally have experience of:

• Managing and supporting websites and CMSs, preferably in a technically complex environment
• Performing detailed UAT for technical developments
• Working with development teams, external suppliers and platform providers
• Reporting and troubleshooting bugs
• Using JIRA for raising tickets, backlog and change management
• Working within Agile development environments
• Troubleshooting website issues, APIs and third-party integrations
• Working with colleagues in different time zones (this means an early start on release day)
• HTML, CSS and JavaScript
• Supporting website deployments and release documentation
• Understanding web performance, security certifications, permissions and integrations
• CDNs and WAFs
• Cloud technology
• Keeping a wiki up to date in Confluence
• Providing second-line technical support and helping others understand complex systems

You’ll be proactive and naturally curious, with a strong "find the problem and fix it" mindset.

You’ll be confident challenging technical decisions when needed, while building positive relationships with developers, suppliers and colleagues across the University. You’ll support the team with prioritisation of issues and will own and be on top of the bugs list.

You’ll be joining a small but friendly team with helpful colleagues based around the world.

If this describes you and the kind of team you want to join, we’d love to hear from you!

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.

You can explore our full benefits package here: https://uel.ac.uk/benefits-professional-services-positions

Building an Inclusive Future 

UEL is an inclusive equal opportunities employer and is proud of our Equality, Diversity, and Inclusion achievements.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

We are unable to offer visa sponsorship for this position. Applicants must therefore already have the right to work in the UK at the time of application.

To contact the recruitment team please phone +44 20 8223 3000 x 4600 or e-mail jobs@uel.ac.uk

CVs without a completed application form will not be accepted.

At UEL we are committed to working together to build a community which values diversity in both our staff and student populations, is representative and inclusive, enabling all to progress and thrive.