University of East London
We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.
But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.
About the School / Service - Strategic Development and Delivery
The Strategic Development & Delivery team works in partnership with stakeholders across the institution, combining our specialist expertise, sector knowledge and institutional awareness to support the delivery of our vision to 2028 and beyond.
This is a new Directorate for UEL and comprises of four main portfolios: Insights & Decision Support, Strategy & Performance, Portfolio & Benefits, and Change & Improvement.
These four service areas will facilitate effective decision making, improve our staff and student experience, and deliver lasting positive change.
About the Job
As a Process Improvement Manager you will deliver positive change for the UEL community (professional services staff, academics and students). You will do this by engaging, encouraging and supporting colleagues across UEL to collaboratively develop and deliver solutions which address the underlying causes of common problems experienced by the UEL community.
As a Process Improvement Manager you could have 2-3 improvement projects you are working on at any one time – using data and evidence to define the problem before facilitating a solution through consultation and collaboration with stakeholders and colleagues.
Our Process Improvement Team will be at the heart of developing an improving mindset at UEL and will champion process and continuous improvement across the institution as we mature our process improvement capability.
About You
You will be a resilient and adaptable professional with a proven track record of delivering process improvement activity within a service organisation, using data and evidence to identify root causes and drive meaningful solutions. Your communication skills will be exceptional, enabling you to influence, persuade, and build strong relationships at all levels, even when working outside your direct sphere of responsibility.
You will be confident in developing and delivering process improvement coaching and support to colleagues and senior leaders, and skilled in using process mapping and online collaboration tools. Your education will include an undergraduate degree (or equivalent) and a LEAN/Six Sigma qualification (or equivalent).
Benefits Package
At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture.
We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits.
You can explore our full benefits package here:
https://uel.ac.uk/benefits-professional-services-positions
Equal Opportunities
As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we’re committed to closing the" diversity pay gap". We’re proud of the progress we’ve made and honest that there’s more to do. We’re determined to keep moving forward so everyone at UEL can thrive.
So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!
Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.