We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service 

UEL IT Services is a centralized resource working collaboratively with the University community to transform UEL's digital landscape in line with the University’s Vision 2028 strategic plan. Engaging in ground-breaking initiatives delivered within a dynamically developing cloud environment, IT Services work closely with staff, students, partners, and other key stakeholders to identify technological enhancements to our learning and working environments. We implement, develop, and provide support for systems and services within the university’s IT Service Portfolio

About the Job

As Training Lead for the SRS Transformation Programme, you will lead the training workstream supporting the introduction of Ellucian Banner, UEL’s new student records system. You will develop and maintain the training plan, oversee training needs analysis, coordinate the design and delivery of engaging learning solutions, and ensure training activity aligns with the wider change and engagement strategy.

You will work closely with programme colleagues, business analysts, process owners and technical teams, while providing direction and quality assurance to training officers. You will also support post-go-live activity, evaluate training effectiveness and help ensure a smooth transition into business as usual.

About You

You’ll be an experienced Digital or IT Training professional with a strong background in delivering training to diverse audiences and creating high-quality digital learning content. You’ll be confident identifying training needs, translating complex systems and processes into clear learning materials, and managing competing priorities while working collaboratively with others.

With excellent communication and stakeholder management skills, you’ll be organised, proactive and able to work independently as well as within a team. A degree, higher or professional qualification, together with training and/or teaching experience in IT or digital skills, is essential. Experience of Student Records Systems, CRM systems, Microsoft Office, SharePoint and digital content creation tools is also required. 

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture. 

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. 

You can explore our full benefits package here: 

https://uel.ac.uk/benefits-professional-services-positions

Equal Opportunities

As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we’re committed to closing the" diversity pay gap". We’re proud of the progress we’ve made and honest that there’s more to do. We’re determined to keep moving forward so everyone at UEL can thrive.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

Closing Date: 02 Nov 2026

Team: Support - UELPS Ltd

Salary: £47,403 to £52,640 per annum inclusive of London Weighting

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

About the School / Service 

UEL IT Services is a centralized resource working collaboratively with the University community to transform UEL's digital landscape in line with the University’s Vision 2028 strategic plan. Engaging in ground-breaking initiatives delivered within a dynamically developing cloud environment, IT Services work closely with staff, students, partners, and other key stakeholders to identify technological enhancements to our learning and working environments. We implement, develop, and provide support for systems and services within the university’s IT Service Portfolio

About the Job

The University of East London is embarking on an exciting transformation with the introduction of Ellucian Banner, our new student records system, which will transform how we support students from application through to graduation.

As a Digital Trainer within the SRS Transformation Programme, you will play a key role in supporting the successful adoption of Banner across the University. You will design, develop and deliver engaging training for staff and students, creating clear and accessible learning materials including user guides, instructional videos, e-learning courses and other digital resources.

Working closely with the SRS Transformation Programme, Digital Adoption and Engagement colleagues, subject matter experts and stakeholders across UEL, you will identify training needs and develop learning solutions tailored to different audiences. You will also support change champions and super users, helping them build the knowledge and confidence needed to support colleagues within their areas.

As the programme moves towards implementation, you will support post-go-live activities including drop-in sessions, refresher training and just-in-time learning resources, helping our community make

About You

You will be an experienced and engaging Digital or IT Trainer with a strong track record of delivering effective digital skills training to a range of audiences. You will be confident assessing individual and group learning needs and translating complex systems, processes and information into clear, practical and accessible learning experiences.

You will have experience creating high-quality training content, such as user guides, instructional videos, e-learning courses and supporting documentation, alongside strong knowledge of IT applications, including Microsoft Office, SharePoint and digital content creation tools. You will be an excellent communicator who can engage, motivate and build effective working relationships with colleagues, students, suppliers and other stakeholders.

Organised, proactive and adaptable, you will be comfortable managing your own workload, working collaboratively and using initiative and creativity to solve problems. You will be able to tailor your training approach to suit different audiences and will bring a supportive and inclusive approach to helping others develop their confidence and capability.

A degree in Computing or an equivalent IT qualification, together with training and/or teaching experience in IT or digital skills, is essential. Knowledge of Higher Education student records systems such as Ellucian Banner or Tribal SITS, experience within a Higher Education environment, and familiarity with tools such as Articulate 360 would be desirable.

Benefits Package

At UEL, we believe that a great role is about more than just a salary. It’s about the complete package, including our outstanding work environment and inclusive culture. 

We offer a genuinely competitive salary, dependent on experience (DOE), and a range of excellent benefits. 

You can explore our full benefits package here: 

https://uel.ac.uk/benefits-professional-services-positions

Equal Opportunities

As an inclusive, equal-opportunities employer, our Stonewall membership and Athena Swan awards reflect our ongoing dedication to Equality, Diversity and Inclusion and we’re committed to closing the" diversity pay gap". We’re proud of the progress we’ve made and honest that there’s more to do. We’re determined to keep moving forward so everyone at UEL can thrive.

We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.

So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!

Please note that this advert may close earlier than the stated deadline if we receive a high volume of applications. We encourage you to submit your application as soon as possible.

Closing Date: 02 Nov 2026

Team: Support - UELPS Ltd

Salary: £40,623 to £46,188 per annum inclusive of London Weighting