THE UNIVERSITY OF EAST LONDON
If you are seeking a career that combines innovative education with a passion for crafting positive change, look no furteher than the University of East London. Founded in 1898 to meet the skills needs of the 2nd industrial revolution, we’re now in Year 5 of our ground-breaking 10-year Vision 2028 strategic plan, orchestrated by our Vice-Chancellor and President, Professor Amanda Broderick. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We are committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a sustainable, inclusive, and green future. But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us shape the future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for generating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo. If you're ready to join a team that values your outstanding skills and perspectives and is dedicated to making a difference, we invite you to explore a career with us. We are excited to welcome versatile individuals who are committed to advancing their careers while making a positive impact on the world.
THE DEPARTMENT (LIBRARY ARCHIVES AND LEARNING SERVICES - LALS)
Library, Archives and Learning Services at UEL is a diverse, customer-focused service committed to building on our excellent customer service to enhance the experience of all members of the university and the wider community. With two campus libraries providing a range of study spaces for our customers and a wealth of online resources and services, we are proud holders of the Customer Service Excellence award.
JOB PURPOSE:
To provide high quality, customer focused library, archives and open access IT support to a diverse learning and research community both face-to-face and online. To ensure customers have a good understanding of the resources available to them and to guide them in the use of these. To participate in the routine work of LALS.
MAIN DUTIES AND RESPONSIBILITIES:
To work as part of a team to provide helpdesk and roving services as needed; assisting customers with library transactions.
To provide high quality front-line IT support to customers including advice on: printing; supported software; e-submission and the VLE; use of mobile devices; Wi-Fi and internet troubleshooting; Office365.
To answer library service, facilities, and resource enquiries face-to-face or through our enquiry management system checking student records where necessary and referring or escalating to colleagues or external services when appropriate.
To advise students about all information resources including our physical and online collections, guiding students towards resources as appropriate for their discipline and level of study and providing instruction on how to use them.
To assist in the provision of a range of library services, including stock acquisition and management, reading lists, free e-textbooks, holds, interlibrary loans, communications, and social media.
To work in accordance with UEL’s equality and diversity policies.
Local Requirements
The postholder will be required to work evening and Saturday duties on a rota basis.
This post involves regular onsite hours at both Docklands and Stratford campuses with opportunities for home-working subject to operational needs.
Benefits Package
Here are UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.
We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (3 additional days over Christmas) plus bank holidays and we’re always open to consider flexible working arrangements. We have a shared success bonus scheme of up to £5,000 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on; Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.
Equal Opportunities
UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.
We're a disability confident employer and value all applications. Please let us know if you require any reasonable accommodations throughout the recruitment process.
So, if you’d like to take your career to the next level with us here at the University of East London and are inspired by our environment and commit to success, we want you to apply today!